At Mira Designz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with our straightforward return and refund process.
Return Eligibility
You may request a return if:
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The item is damaged, defective, or incorrect upon delivery
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The product is unused, in its original condition and packaging
To be eligible for a return:
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You must contact us within 7 days of receiving the item
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The item must be returned to us within 14 days of receiving approval for the return request
Returns requested after 7 days or shipped back after 14 days from approval will not be accepted.
How to Request a Return
To initiate a return:
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Email us at within 7 days of delivery
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Include your order number, item name, and the reason for the return
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Attach a photo if the product is damaged or incorrect
Our team will review your request within 2 business days and provide instructions if approved.
Return Shipping
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Return shipping is the responsibility of the customer, unless the item is incorrect or damaged due to our error.
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Please ensure the product is securely packed to prevent any damage during return transit.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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A full refund will be issued via your preferred refund method (within 5–7 business days)
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For cash-on-delivery orders, we will contact you via email to arrange refund details
Please note: No refunds will be issued for items returned used, damaged (by the customer), or without original packaging.
Non-Returnable Items
We do not accept returns on:
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Used or washed products
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Items returned without proper packaging
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Final sale or clearance items (if applicable)
Exchanges
We do not offer direct exchanges. If you want to replace an item, please request a return and place a new order separately.
Contact Us
If you have any questions about our return or refund policy, please reach out to us at [email protected].